About Us
An insight into our business and what makes us unique
About Lanes Drainage Services UK
Lanes Group began life in 1992 as Lanes for Drains, a Leeds-based drain cleaning and repair specialist employing just five people.
Today, our core drainage business alone, Lanes Drainage Services UK, has over 2000 staff across 20 operational depots, providing our comprehensive range of specialist drainage services at a local level.
We are immensely proud of our customer service, and of our people, because they are both behind everything we do.
Our Services
We’re committed to offering a comprehensive range of drainage services for businesses and individuals, which include cleaning, repairs, surveying and installations, with expert delivery. Click below to learn more about our services.
Health and Safety
Health and safety has always been top priority at Lanes. Our company-wide health and safety culture, which begins with the board of directors and reaches out to every level, at every depot and in every department, is a testament to that.
To keep clients, staff and the public safe we regularly exceed mandatory standards. In fact, we’d say it’s one of the reasons for our success and standing in the industry. Thanks to our excellent health and safety record, the Lanes Group is welcomed as a partner and supplier by other contractors and by clients.
A £200k investment in vehicle camera systems on 100 HGVs operating the Thames Water contract, for instance, is a perfect case in point. A real contributor to road safety, the cameras allow drivers to see potential blind spots whilst motion sensors alert them to the presence of cyclists or pedestrians.
Ongoing Excellence
With a turnover in excess of £300 million and rising, we believe that our success is based on a pioneering spirit, solid growth strategy that continues year on year and robust infrastructure.
Our commitment to product innovation and technological solutions, customer service and the health, safety and wellbeing of our people and the public form the cornerstone of our operations, and will continue to do so for the years to come.
Our governance objective is to reinforce ethical leadership, transparency, and accountability throughout our organisation, ensuring robust corporate governance practices that build trust among stakeholders and uphold the highest standards of integrity, while also promoting responsible procurement to prioritise ethical souring.
If you would like to know more, please contact our team on 0800 526 488.
Lanes for Education
Educating both our own teams and the general public is a huge part of our company objectives. Helping people understand about their drains and how to keep them ‘tip top’, and in the best working order is critical. Lanes is innovative in their approach to educating the general public with their own gang of characters who all campaign for cleaner drains.
Lanes for Corporate Social Responsibility
Keeping our carbon footprint to a minimum, providing an efficient service through the best use of resources and equipment, and striving to have a positive impact on the lives of our people and the communities in which we operate — all these considerations have long been incorporated into our everyday activities.
Through our CSR policy, we aim to encourage innovation in our people and engage with all stakeholders and communities. Driving the business forward on this basis will ensure the long-term future of the Group, whilst developing a thriving workplace and a sustainable future for everyone involved.
Some CSR objectives have also been derived from our working relationships and collaboration with others. So, for instance, we look to align ourselves with the policies of our framework utility partners, and vice versa.
As a national organisation, with all the customer benefits that that entails, we are immensely proud that we still offer a truly ‘local’ service through our depot network, for local people, by local people. When it comes to community, we can honestly say that our commitment is genuine and unreserved.
Our Policies
Lanes Group is committed to complete transparency regarding our operating procedure as a company. We believe this helps to establish strong working partnerships with our clients. As such, all of our policy documents are available upon request. If you would like a copy of our policies please click here to email our marketing team. For more information on the memberships held by Lanes please visit our accreditations page.